Process And Continuous Improvement Specialist

País :
Portugal
Distrito :
Porto
Cidade :
PORTO
Tipo de contrato :
Efetivo - CLT
Tipo de emprego :
A tempo inteiro

Descrição da empresa

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 1000 talented people and 400 independent boutiques across Europe, North and South America, Asia, and offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo, Shanghai, Moscow and Hong Kong.

Descrição do cargo

THE ROLE

We are looking for a Process and Continuous Improvement Specialist that will attend and support continuous improvement events, have an active role in the elaboration and maintenance of all documentation related to the processes and in the management of the continuous improvement actions defined. Your main goals are to support the improvement and standardization of the processes, collaborate in the definition of KPI’s and SLAs and actively contribute to the cultural transformation through the business.

WHAT YOU'LL DO

- Collaborate in the mapping out of the operational processes and in the elaboration of the associated documentation

- Participate in the identification and implementation of the improvements opportunities

- Perform research and data collection of the assigned business areas or projects

- Track progress and monitor the implementation of the improvements opportunities

- Support post-implementation reviews to ensure successful delivery has been achieved

- Collaborate in the definition of SLAs and KPIs

- Work with other team members and business services departments to devise new support material based on the revised processes

- Participate in the monitoring of project risks to foresee/identify potential problems

- Prepare training material to support the changes or improvements

WHO YOU ARE

- Degree educated

- 2+ years experience in Continuous Improvement, Quality or/and Processes or related function

- Fluent in English, both written and oral

- Have a good knowledge of continuous improvement concepts including Six Sigma, Lean, value stream mapping

- Experienced in process mapping and problems solving

- Experienced in data collection and analysis within continuous improvement projects

- Proficient in the use of Microsoft Office. Experience in process mapping and in improvement tools will be a good plus

- Have analytical thinking, good communication skills (verbal and written); well-constructed emails, PowerPoint presentations, and able to clearly capture and relay information

- Able to respond to work with urgency and understand deadlines

- Have an eye for detail, reliable and well organized

- Have a professional attitude and a real pride in the quality of work

- Comfortable working in a fast-paced, adaptable environment

- A team player but with the ability in independently working to get things done