Head of Service Design

País :
Distrito :
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Tipo de contrato :
Efetivo - CLT
Tipo de emprego :
A tempo inteiro

Descrição da empresa

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 1000 talented people and 400 independent boutiques across Europe, North and South America, Asia, and offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo, Shanghai, Moscow and Hong Kong.

Descrição do cargo


- Work directly with the Digital Production Teams in order to serve as a knowledge and expertise reference across areas such as Process Engineering, Project Management, Quality Control, and Technical Support:

- Process Engineering: build operational processes are efficient and scalable

- Project Management: ensure the portfolio of key strategic projects are progressing in line with expectations and transparent across the organization

- Quality Control: build the right QC and QA processes and capabilities to ensure we deliver high level of quality to the business

- Technical Support: support the organization with knowledge about tools which are key to what we do

- Suggests alternative technical solutions to meet team’s requirements more efficiently, and/or with greater reusability, and / or longer life;

- Promotes and co-ordinates technical knowledge harvesting within the organization;

- Defines, communicates and enforces process and standards;

- Manages multiple technical teams within budget and project schedule;

- Tracks and identifies new opportunities to improve our methodology and training offerings;

- Assists in strategic sales efforts from a technical perspective;

- Consistently delivers high-quality services.


- Degree in Industrial Engineering, Information Systems or related field;

- 10 + years of proven experience;

- Previous consolidated experiences in managing large technical teams in a complex and multi-cultural environment;

- Demonstrable knowledge and experience in Process improvement, Continuous Improvement, Quality, and Project Management, from concept to execution;

- Have the capability to act as a Technical Reference for organizational processes, team management methodologies, technologies and development processes within the managed team;

- Ability to easily build relationships with the different players of the organization, at different levels (from C-level to engineer);

- Communication skills that allow you to inform, help and advice teams clearly and to liaise effectively with other roles (such as client project managers, delivery managers, ecommerce managers);

- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;

- Organizational and planning skills;

- Mentors and develops a Technical Direction team;

- Fun to work with.