Lisbon, 11, PT
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Floor Manager Adidas Store Estádio da Luz

País : Portugal Portugal

Distrito : Lisboa

Cidade : Lisboa

Categoria : Retalho

Tipo de contrato : Efetivo

Tipo de emprego : A tempo inteiro

Descrição do cargo

- Allocates resources and organises processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
- Has a working knowledge of the Retail KPIs and makes commercial decisions within his/her area of responsibility
- Tracks performance data for his/her area and makes the necessary adjustments to drive productivity and efficiency
- Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
- Ensures all store visits are managed professionally and confidently, utilizing all available resources
- Actively supervises and coordinates his/her team to ensure all customers receive the best service
- Understands customer expectations and coaches his/her team to meet or exceed them at all times
- Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility
- Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
- Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
- Maintains a safe shopping and working environment by ensuring store's policies and procedures are complied with in his/her area of responsibility
- Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
- Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
- Minimizes loss by implementing, monitoring and tracking all loss prevention procedures within their area
- Supports the recruitment, on-boarding, training and development of the store team
- Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance
- Actively collaborates and shares best practices to drive store team performance
- Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance(additions based on market needs)
- Is a role model of the brand values and attitude by actively engaging his/her team in fitness and sporting activities
- Executes all campaigns to a high level and ensures flawless Visual Merchandising standards at all times, working with the VM Champion responsible for his/her area
- Actively seek to improve and further the customer interaction with the brand using the Net Promoter Score
- anagement Competencies
Contributes to store profitability by
- Ensuring KPIs for a defined area within a store are met or exceeded
- Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience
- Supervising and coaching team within a defined area of responsibility
- Assuming Assistant Store Manager responsibilities in the absence of the Assistant Store Manager


- Minimum 12 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience]
- Intermediate numeracy and literacy and advanced verbal communication skills
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