Delivery Manager

País :
Portugal
Distrito :
Porto
Cidade :
PORTO
Categoria :
Logística
Tipo de contrato :
Efetivo - CLT
Tipo de emprego :
A tempo inteiro

Descrição da empresa

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 1000 talented people and 400 independent boutiques across Europe, North and South America, Asia, and offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo, Shanghai, Moscow and Hong Kong.

Descrição do cargo

THE ROLE

To be part of an exciting business unit at Farfetch focused on harnessing the power of the Farfetch Platform to enable global omni-channel e-commerce for High Luxury Fashion, managing multiple end to end e-commerce Projects, coordinating activities ranging from the Tech to the Business areas (Production and Styling, Global Logistics and Ops, etc.) with a clear focus on delivering high quality Projects for our Brands client against a pre-determined client pipeline and roadmap.

WHAT YOU’LL DO

- Manage a portfolio of concurrent e-commerce delivery projects of varying sizes and complexity from an end to end perspective;

- Engage with the Business Unit Management to define roadmaps, plans for Brand delivery, and be able to clearly articulate and manage status, risk and issues as they arise;

- Engage actively with the Business Unit management and other Department Heads to collaborate in the definition and maintenance of the required structure to support the achievement of the goals set out by the Business Unit;

- Work very closely with the Commercial team to ensure client expectations match B&W deliverables;

- Engage with multiple teams cross functional teams, ranging from the Tech to the Operation area, to properly perform detailed Project planning and Execution monitoring, covering all required perspectives for final Project delivery;

- Properly control and manage multiple project status and communicate with executive team members as appropriate to perform project status update and to flag project concerns and risks;

- Develop and implement tools and processes that support the achievement of project goals, as well as timely and effective communication of progress and challenges to all stakeholders;

- Evolve the Black & White delivery & project management ‘tool kit’ (processes, ways of working, documentation) from being able to effectively support brands, to supporting enterprises;

- Lead development of delivery plans for new technologies introduced to the Farfetch Platform; e.g. an app or WeChat store, or an international site;

- Perform scope and change management;

- Identify and mitigate project risks, is able to proactively problem solve and is able to suggest solutions and workarounds in order to mitigate project risks and ensure that projects are delivered on time;

- Being able to engage directly with High Luxury Brands, to provide a clear and articulated description about the current project status, risk and concerns.

WHO YOU ARE

- Graduated in Information Systems or related field;

- A professional with an extended and proven track record of executing Program/Delivery/Project Management of multiple simultaneous Customer Facing Projects towards a successful delivery;

- A professional with previous experience/knowledge in E-Commerce, International Fulfilment and Logistics is a big differentiating factor;

- A professional with consolidated experience working in large scale organizations on a multi-national level with a multi-cultural team;

- Able to easily build relationships with the different players of the business/tech area, at different levels of the organization (from C-Level to Analyst);

- A professional with excellent communication skills, both in Portuguese and English, with the capability to communicate at all levels in the organization (from the development team to the C-Level team);

- Able to manage multiple tasks/priorities simultaneously, co-ordinating across different teams and seniority, responding to work with urgency and understanding deadlines;

- Able to identify opportunities to improve processes and ways of working with an ability to translate that into positive change across the team; an eye for continuous improvement;

- A professional with a good attention to detail, an ability to assimilate, sort through and aggregate complex information quickly and effectively;

- A problem solver, with a solution-focused mindset with the ability to negotiate with a variety of different teams in order to deliver on time;

- A professional with strong commercial/pre-sales support experience (a differentiating factor);

- Experienced in Consulting/SI performing client facing roles (a differentiating factor);

- Experienced on Project Management in a Scrum environment (a differentiating factor);

- Strong planning and organisational skills, ensuring deliverables are ready on time, accurate and prioritized accordingly, with excellent attention to detail;

- Enjoy working in a fast-paced environment, comfortable with ambiguity;

- You are a fantastic team fit - tenacity with a smile, real pride in quality of work and an understanding that the ‘how’ you work is just as important.