FARFETCH recrutamento careers

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world's best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. OPERATIONS We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world. LISBON Our Lisbon office provides a dynamic workspace, surrounded by the city's top cafés, restaurants, and stunning riverfront views. It seamlessly blends innovation with the capital's cosmopolitan and creative energy. THE ROLE As a Customer Service Advisor, you are the face and voice of Farfetch strategic partners and a key team member who loves and understands customers, keeping them front of mind. Exceeds their expectations by providing exceptional service through the quality, speed and efficiency of your support and delivering an unforgettable experience while helping them discover our partner's amazing products selection. Reporting to the Customer Service Supervisor, you will gain excellent hands-on experience in a fast-paced fashion environment. WHAT YOU'LL DO Be the first point of contact, providing an optimum level of service to all of our customers, resolving their queries and requests across multiple channels (email, phone, and chat) within our customer promise; Provide information and best advisory with regards to products and services and other related inquiries; Take ownership of case resolution, finding the best solutions according to the company's process and guidelines; Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention; Advocate on your customer's needs working with other internal teams, namely by identifying and boosting localization initiatives; Managing your own development and supporting others to maximize team potential; Actively contribute to a great work environment and the alignment with Farfetch and strategic partners' values in the team.WHO YOU ARE Experienced in customer service (minimum of 1 year), preferably in a fashion and/or e-commerce environment; Someone with excellent English and Italian proficiency in written and spoken form (mandatory); Someone with good IT skills (both customer service specific and windows packages) that enjoys guiding our customers when navigating our digital platforms. A person with excellent communication skills, with the ability and confidence to resolve complex customer issues with a positive approach Someone with natural multi-tasking ability, with an excellent eye for detail, critical thinking and good organizational skills Passionate and knowledgeable of sports and sportswear is a plus Self-driven person, but also a strong team player Available to work on late shifts REWARDS & BENEFITS Health insurance for the whole family, flexible working environment and well-being support and tools Extra days off, sabbatical program and days for you to give back for the community Training opportunities and free access to Udemy Flexible benefits program EQUAL OPPORTUNITIES STATEMENT Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.SCAM DISCLAIMER It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All. TECHNOLOGY We're on a mission to build the technology that powers the global platform for luxury fashion. We operate a modular end-to-end technology platform purpose-built to connect the luxury fashion ecosystem worldwide, addressing complex challenges and enjoying it. We're empowered to break traditions and revolutionise, with the freedom and autonomy to make a difference for our customers all over the world. PORTO Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break! THE ROLE We're looking for an Identity & Access Management Engineer to be part of our IAM team, inside the Information Security Department. Your role will involve design, development and support the Identity & Access Management at Farfetch. This means you'll work with different partners, systems engineering, developers, HR, application owners and auditors, creating functional, scalable and secure IAM operations in a diverse and rich technological environment. WHAT YOU'LL DO Develop, test, implement and maintain new application connectors Create, maintain and improve rules and workflows Support and maintain the IAM environment handling tickets and incidents Build and customise the user interface, certification campaigns, forms and reports Lead in complex problem investigations and solution development for mitigation and prevention of future recurrence by means of process, procedure, or technological improvements Document the design and configuration management of developed features and customisations Support audit and risk assessments by providing evidences either manually or through automation WHO YOU ARE A graduate of a program in Computer Science, Information Security, or a related field +3 years in a similar position or in a IAM team A person with experience in IAM tools (Sailpoint IdentityIQ, Sailpoint IdentityNow, IBM Security/Tivoli Identity Manager, One Identity, CA Identity Manager, Omada Identity Suite, ForgeRock, NetIQ Identity Manager, Oracle IAM, Okta etc) Well-founded experience with Identity LifeCycle Management, Provisioning and Certification process Working knowledge of scripting in PowerShell, Bash, Python and Java 2 years experience with Source Code management in Git Experience in configuration, development, and usage of Web Services APIs REST and SOAP (JSON/XML/RPC/HTTP). Understanding of identity & authentication standards/protocols (SAML, OAuth2, OIDC, FIDO2) Experience with Agile methodology Scrum or Kanban Team player with collaboration skills Experience in Active Directory and LDAP Experience managing semi-related authentication and access platforms is an advantage (SSO, MFA), Azure AD or GCP Identity Management, Sailpoint IdentityIQ, and PAM/PIM solution is an advantage Advanced english skills REWARDS & BENEFITS Health insurance for the whole family, flexible working environment and well-being support and tools Extra days off, sabbatical program and days for you to give back for the community Training opportunities and free access to Udemy Flexible benefits program EQUAL OPPORTUNITIES STATEMENT FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities. Your role will involve design, development and support the Identity & Access Management at Farfetch. This means you'll work with different partners, systems engineering, developers, HR, application owners and auditors, creating functional, scalable and secure IAM operations in a diverse and rich technological environment.

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world's best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. FINANCE We're a diverse team who partners and supports the business to enable delivery against our strategic and financial goals. All of our functions have an instrumental role within Farfetch to drive forward a financially sustainable business, ensuring we set the guardrails for financial control and enable financial performance. LISBON Our Lisbon office provides a dynamic workspace, surrounded by the city's top cafés, restaurants, and stunning riverfront views. It seamlessly blends innovation with the capital's cosmopolitan and creative energy. ROLE A great opportunity to be part of the FARFETCH family and get a new view on Indirect Tax affairs and its impact in a Group with worldwide presence. Reporting to the Senior VAT Manager, you will help lead the more junior members and collaborate with the wider team in supporting the overall Farfetch Group on all VAT matters. This is a unique opportunity to join a multidisciplinary VAT team working from an international business perspective. You will experience first-hand the impact that VAT has for a Group with worldwide presence and help tailor the path to What has never been done before. WHAT YOU'LL DO Actively support the wider team in the preparation and design of procedures for implementation of new business lines and realities that business decides to take on. This will imply contact with multiple teams, ranging from Tech to Product, Commercial and Finance; Analyze new business lines, transactions, projects and procedures within FARFETCH to provide VAT advisory support. You will help lead the team in identifying opportunities, designing solutions and / or improvement proposals; Actively support the more junior members of the team on projects, other business deliverables and / or day-to-day advisory requests received from the wider FARFETCH Group regarding VAT issues and questions; Review and monitor workflows, ensuring the more junior members keep tax related documentation updated and support them with the resolution of day-to-day advisory issues; Collaborate with the wider Indirect Tax team (including our internal Compliance & Reporting team) in any Indirect Tax workstreams. You will be the point of contact on VAT advisory matters for the wider team.WHO YOUR ARE Indirect tax consultant with minimum of 5 years of experience; Fluent in English (written and spoken); Experience in EU VAT; Previous experience in e-commerce and / or fashion industry is an advantage; Dynamic and proactive person, with a high sense of responsibility and high autonomy; Excellent team player, with ability to adapt and interact with different departments (including Tech and other teams outside of the Finance area). Good communication skills are crucial; Results driven mind-set and problem-solving skills required, as we are a fast pace company, growing and changing on a daily basis.REWARDS & BENEFITS Health insurance for the whole family, flexible working environment and well-being support and tools Extra days off, sabbatical program and days for you to give back for the community Training opportunities and free access to Udemy Flexible benefits program EQUAL OPPORTUNITIES STATEMENT Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.SCAM DISCLAIMER It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process. Reporting to the Indirect Tax Senior Manager, you will work together with the wider team in supporting the overall Farfetch Group on all Indirect Tax matters on an international level. This is indeed a great opportunity to work in-house and experience first-hand what it is like to work with Indirect Tax from a business perspective and without any country boundaries, as you will be working with multiple locations, including US Sales Tax and Canadian GST (Goods and Service Tax).

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world's best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. FINANCE We're a diverse team who partners and supports the business to enable delivery against our strategic and financial goals. All of our functions have an instrumental role within Farfetch to drive forward a financially sustainable business, ensuring we set the guardrails for financial control and enable financial performance. LISBON Our Lisbon office provides a dynamic workspace, surrounded by the city's top cafés, restaurants, and stunning riverfront views. It seamlessly blends innovation with the capital's cosmopolitan and creative energy. ROLE A great opportunity to be part of the Farfetch family and get a new view on Indirect tax affairs and its impact in a Group with worldwide presence. Reporting to the Senior VAT Manager, you will work together with the wider team in supporting the overall FARFETCH Group on all VAT matters. This is indeed a great opportunity to work in-house and experience first-hand what it is like to work VAT from a business perspective and without any country boundaries, as you will be working with multiple locations. WHAT YOU'LL DO Assist with day-to-day advisory support to the Group regarding VAT issues and questions; Support your management with the monitoring of our tax technology solutions (already implemented) within the Group as well as VAT updates and new regulations. Support the wider team in integration of new business lines, transactions and projects / procedures within the Group. You will be actively supporting in the design of solutions and / or improvements proposals and respective implementations; Monitor workflows and keep tax related documentation updated; Work with the wider Indirect Tax team (including our internal compliance & Reporting team) in any Indirect Tax workstreams; When necessary, you will liaise with external advisors where appropriate to provide tax advice and planning for the business, as required.WHO YOUR ARE Indirect Tax consultant with minimum of 2-3 years of experience; Experience in EU VAT required; Fluent in English (written and spoken); High sense of responsibility and autonomy are a requirement; Previous experience in e-commerce and / or fashion industry is an advantage; Good communication skills and ability to interact with different types of backgrounds as our team has direct contact with several departments, ranging from Tech to Product and Finance areas; Excellent problem-solving skills and ability to respond under stress and adapt to our fast pace and daily changing reality.REWARDS & BENEFITS Health insurance for the whole family, flexible working environment and well-being support and tools Extra days off, sabbatical program and days for you to give back for the community Training opportunities and free access to Udemy Flexible benefits program EQUAL OPPORTUNITIES STATEMENT Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.SCAM DISCLAIMER It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process. Reporting to the Indirect Tax Senior Manager, you will work together with the wider team in supporting the overall Farfetch Group on all Indirect Tax matters on an international level. This is indeed a great opportunity to work in-house and experience first-hand what it is like to work with Indirect Tax from a business perspective and without any country boundaries, as you will be working with multiple locations, including US Sales Tax and Canadian GST (Goods and Service Tax).