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Team Leader o2c Credit And Collections (m/ f) - German Speaker

País : Portugal

Distrito : Porto

Cidade : Porto

Categoria : Varejo - Retalho

Tipo de contrato : Efetivo - CLT

Tipo de emprego : A tempo inteiro

Apresentação da empresa

Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives. Headquartered in Herzogenaurach, Germany, we employ more than 57,000 people across the globe.

Descrição do cargo

The Order to Cash (OtC) Credit & Collections Team Leader will lead an OtC Credit & Collections team, monitor workload, set priorities and assist other team members to deliver continuous improvement initiatives. In this position he or she will provide ongoing support to the OtC Manager, drive strategic topics throughout the team and be the process expert on OtC Credit & Collections topics. Her or his goal will be to ensure that all activities are delivered on timely manner and with the required quality. He or she will be leading projects, including process standardisation related as well as tools implementation ones. The OtC Credit & Collections Team Leader will act as the first escalation point for the process related issues both from the customer and the colleagues.
- Responsible for day to day leadership of an OtC Credit & Collections team serving the customers, delivering performance that meets or exceeds service level agreement targets
- Manage customer problem resolution and escalation
- Manage customer relationship, which includes problem resolution and root cause analysis
- Supervise the releasing of the blocked orders and ensure timely release
- Identify the improvement opportunities and support their implementation
- Support ongoing projects for the implementation of technology solutions
- Establish and maintain strong financial controls over the work performed
- Finance Team
- Process Owners
- IT & Corporate Solutions
- Portfolio of Customers
Knowledge, Skills and Abilities:
- Very good communication skills
- Aptitude for managing and developing a team
- Good Excel skills
- Knowledge of LEAN methodology is a benefit


- Experience in SAP
- Experience in Accounting activities
- Experience in leading teams
- Experience in project management
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