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Porto, 13, PT
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Senior Specialist Customer Service - Spanish & Portuguese Speaker(M/F/D)

País : Portugal Portugal

Distrito : Porto

Cidade : Porto

Categoria : Comercial/ Vendas

Tipo de contrato : Efetivo

Tipo de emprego : A tempo inteiro

Descrição do cargo

adidas Global Business Services (GBS) is the engine to drive the transformation to ONE adidas. We deliver high quality services in the areas of Finance, HR and IT for adidas companies and subsidiaries located in Europe, North America and Latin America.
We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce which reflects our consumers and communities. We champion individual uniqueness and cultivate a culture of belonging, so that everyone can create at their best.
We are now building a Customer Service team to support the business in order to achieve sales and market strategy objectives and ensure a reliable, adequate and competitive customer service level for all assigned customers of the channel (adidas).
Responsibilities:
- Independently providing customer service support to all assigned customers in the Iberia market.
- Support communicating with customers via all relevant communication channels (e-mail, tickets, phone) and providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales.
- Perform order book management by recording and managing all types of orders;
- Managing returns and claims;
- Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities
- Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer;
- Processing damage reports and notifying the Insurance department of transportation damage and losses;
- Recording all processes in the CRM system and logging this information in the statistics for the purposes of status monitoring and KPI analysis;
- Performing special tasks, e.g. SMU business, special conditions, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc.;
What are we offering?
- Competitive salary and benefits
- Hybrid work policy and flexible working hours
- Sports and work-life balance incentives
- Upskilling and internal growth (local and international)
- International and diverse work environment
- State-of-art office space and conditions

Perfil

- Successful completion of mandatory education level or vocational studies. Bachelor's degree is a plus.
- 3+ year's working experience in providing customer support in the field of customer service, sales or logistics
- Advanced working knowledge of MS Office, SAP/CRM and Business Objects
- Advanced command of English (written and spoken)
- Fluency in Spanish & Portuguese (written and spoken)
- High level of customer orientation and communication skills
- Autonomous and independent working style
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