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o2c Credit And Collections Manager (m /f)

País : Portugal

Distrito : Porto

Cidade : Porto

Categoria : Marketing

Tipo de contrato : Efetivo - CLT

Tipo de emprego : A tempo inteiro

Apresentação da empresa

Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives. Headquartered in Herzogenaurach, Germany, we employ more than 57,000 people across the globe.

Descrição do cargo

Key Responsibilities:
- Responsible for the service delivery of an O2C team serving the customers, delivering performance that meets or exceeds service level agreement targets
- Responsible for the credit, customer billing, cash applications, collections & dispute management processes, customer & Price Data Management
- Drive continuous improvement in the O2C team by introducing Lean principles and developing team members
- Project manage the implementation of technology solutions
- Manage customer relationship, which includes problem resolution and root cause analysis
- Manage the relationship and support requests from partner Finance departments and other stakeholders in the business
- Facilitate review of the accounts receivable position of the customer to sales and finance teams
- Act as escalation point for the process related issues
- Work with relevant stakeholders and provide the O2C GPO with recommendations pertaining to O2C technology and process improvements
- Manage the process and improvement focused projects for O2C
- Establish and maintain strong financial controls over the work performed
Key Relationships:
- Finance Team
- Process Owners
- IT & Corporate Solutions
- Sales Team
- Customer Service
- Portfolio of Customers

Perfil

:
- Excellent written and spoken English skills
- Good communication and people management skills
- Customer orientation and empathy
- Attention to detail
- Experienced user of SAP
- Complete familiarity with Excel
- Knowledge of LEAN methodology is a benefit
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