Porto, 13, PT
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Manager Gbs HR Services (M/F/D)

País : Portugal Portugal

Distrito : Porto

Cidade : Porto

Categoria : Recursos Humanos

Tipo de contrato : Efetivo

Tipo de emprego : A tempo inteiro

Descrição do cargo

- Monitor daily the team's performance, ensure direct reports meet their individual tasks, deadlines and deliver according to established standards.
- Coach and mentor staff to ensure each team member excels individually, engage, and motivate the team to work together towards the success of a common goal.
- Act as first escalation level and solve issues as quickly as possible, including root cause analysis and process improvement based on findings.
- Replicate Total Rewards best practices across countries within the team and ensure that process documentation is continuously updated.
- Liaising with senior management on various assignment correspondences including HR policy issues and immigration
- Preparing and carrying out client reviews, both at regional or global mobility management level depending on the requirements
- Managing and maintaining all data, ensuring that this is safe and passed on to the clients
- Meeting SLA (service level management) standards and achieving superior customer service
- Ensure that the projects and process of Total Rewards are processed in accordance with established policies and procedures along with all legislative compliance requirements.
- Maintain effective internal controls and proactively work to identify and implement efficiency improvements. Support internal & external audits.
- Build & maintain long-term relationships with internal or external customers & key stakeholders (e.g., HR Total Rewards, CBE, HR Data, H2R HXM).
- Support implementation of HR Services Strategy regarding tools, programs, and processes on a cluster level.
- Participate in internal and cross functional projects as required.
- Create and implement realistic goals for the team in alignment with GBS strategy.
- Develop and implement best practices, key performance indicators and SLA metrics.
- Maintain confidentiality of any private employee information, any proprietary information and ensure Rewards wise information is secure.
- Create ad hoc reports/ reporting and analyze data, both for internal management and for external authorities / agencies to meet legal obligations.
Key Relationships:
- GBS Operations and Process Excellence teams
- Employees
- External authorities, consultants, and suppliers
- HR Experts: Rewards, Mobility and Talent
- Legal department
- Finance Department


- Solid knowledge in HR Rewards topics, such as: Annual compensation practices like Pay Review, Bonus, Long and Short-Term incentives, Accruals, Benefits admin topics
- Working knowledge of job evaluation and job analysis systems, salary and labor market surveys
- Solid knowledge in Mobility topics such as: relocation (end to end process), vendor management, employee escalations as needed
- Good understanding of legal regulations
- Strong quantitative and analytical skills
- Strong interpersonal skills combined with an ability to navigate easily within complex organizations, connect with a variety of functions, audiences, etc.
- Experience in leading and managing teams and ability to lead by example and prioritize team's workload to provide excellent customer experience, having a high-volume administration to execute
- Timely and complete achievement of set goals, while maintaining appropriate quality of parameters
- Highly results driven and self-motivated team player with compassion, integrity, trust, and perseverance.
- Taking responsibility for solving problems
- Ability to work under pressure as well as prioritizes and completes tasks in order of importance
- Curious and growth mindset, keen to learn and approach subjects outside of comfort zone, look beyond the obvious
- Solid experience with SAP and good knowledge of HR Systems like, development tools, performance tools, etc.
Requisite Education and Experience / Minimum Qualifications:
- University degree in HR/Business Administration or similar
- 5+ years of overall work experience in HR Rewards with relevant experience in Compensation and Mobility
- Proven work experience in people management/ demonstrated ability to manage a medium-sized team
- Fluent in English
- Broad and deep understanding of job function
- Strong knowledge of MS-Office applications
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