Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives. Headquartered in Herzogenaurach, Germany, we employ more than 57,000 people across the globe.

- Be an experienced contact person for the HR community and all employees regarding general HR Services 1st Level Support issues
- Handle standard and complex inquiries & support through ticket self-service, eMail and telephone
- Timely execute HR Services related inquiries and more complex issues according to defined processes in compliance with tariff and works agreements, e.g.
- Administer specific employee data maintenance in SAP HR
- Execute user acceptance testing for HR Services cases on demand
- Process documents through workflows e.g. webforms and/or manual processes and clarify in case of issues
- Scan documents, ensure digital personnel file creation/archiving and clarify in case of issues
- Provide consistent information to employees on general and more complex topics according to the process and knowledge data base
- Contribute to the coordination and facilitation of system updates due to organizational re-structuring
- Assist in the creation of HR system documentation and desktop procedures
- Support development of knowledge base
- Ensure correct execution of laws and regulations with regards to specific employee master data and organizational data
- Support modification of systems and processes in order to ensure correct execution of laws and compliance to company policies
- Act as expert for employees as well as internal and external partners in all HR Services 1st Level related issues.
- Communicate and assist in the enhancement of standards, procedures and processes to employees, internal customers and Works Council
- Participate regularly in workshops and meetings held by subject matter experts
- Participate in HR Services and HR System related projects as a functional expert. Provide administrative support to HR Services projects and initiatives.
- Prepare training material and carry out trainings on HR Services topics

- Very good level of affinity to and experience with Business computing solutions, ideally with SAP HR
- Excellent analytical skills and detail oriented work style
- Team player mentality
- Strong customer focus and service minded
- International mind-set; experience as part of a geographically & culturally diverse team
- Ability to work under pressure as well as prioritizes and completes tasks in order of importance