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CRM Specialist - Opportunity to Create Impact on The Value And Customer Loyalty

País : Portugal Portugal

Distrito : Braga

Cidade : Vila Nova de Famalicão

Categoria : Comercial/ Vendas

Tipo de contrato : Efetivo - CLT

Tipo de emprego : A tempo inteiro

Descrição do cargo

Constant Challenge: you will be able to learn a business that challenges you every day to think differently about how to reach customers;
Heterogeneity: the digital area is made up of very different profiles, which allows, as a whole, to be more creative and productive;
Leadership: managers leave you at ease and give you autonomy. There is space to do the job naturally, but you can also be proactive to the point of raising new projects, building new ways of working and optimizing processes.
To succeed in this job position you will have to fulfil the skills below:
- Bachelor's Degree in the areas of Engineering, Management, Mathematics, Marketing, or in a related field (preferably);
- Experience in CRM software (Sales Force, MS Dynamics, etc.);
- High analytical skills, critical sense, with ability to deliver insightful ideas and draw findings from data linked with commercial mindset;
- Strong knowledge of MS Office tools, with Excel, Business Intelligence and Data Visualization tools (Power BI);
- High capacity to undertake data analysis, customer profiling and segmentations using advanced statistical tools such as SQL, Python, etc;
- High capacity for learning, planning, organizing, precision and attention to detail;
- Ease of interpersonal relationships, dynamism, proactivity, teamwork and strong results and customer orientation;
- Intellectual curiosity, flexibility, and strong sense of responsibility and autonomy;
- Fluency in English, both written and verbal, knowledge of another language is valued.
- Design and implement CRM campaigns to increase customer loyalty and drive consumption;
- Optimize CRM / Brand / Sales activities based on the customer's profile and segmentation;
- Perform campaign analysis to determine the best strategy for each customer profile regarding promotion and communication channel;
- Explore and translate customer insights into business recommendations, by performing data analysis and campaign evaluations;
- Measure, analyze and report performance metrics pertaining to the organization and development of the loyalty program.
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