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HR Manager Service Operations (m/f)

País : Portugal

Cidade : Porto

Categoria : Recursos Humanos

Tipo de contrato : Efetivo - CLT

Tipo de emprego : A tempo inteiro

Descrição da empresa

Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives. Headquartered in Herzogenaurach, Germany, we employ more than 57,000 people across the globe.

Descrição do cargo

This is a key management position in the GBS Centre in Porto for adidas and will be responsible for a defined area of operational Services for adidas. The Manager is responsible for the delivery of defined Services, business partner satisfaction and issue resolution as well as the general management of the onsite Service Team.
- Ensure team s management including coaching, training, motivation and performance appraisal guidance;
- Ensure good relationships with business partners and the global functional Team on a proactive basis;
- Support the e2e process in the resolution of difficult questions in the day to day operations;
- Develop and report on operational performance indications;
- Supervise the daily operations by adhering to the agreed SLAs towards the business partners;
- Drive the improvement of the policy adherence and the required discipline in the processes in scope;
- Generate ideas for process improvements with respect to the processes in scope and ensure high quality and efficient work;
- Effectively manage, develop and train the team;
- Ensure accurate and timely regular reporting (monthly, quarterly and annual)
- During transitions:
- Ensure proper process documentation and work instructions
- Ensure proper preparation and ensure deliverables from team;
- Ensure proactive and positive cooperation with local teams during and after each transition;
- Ensure that all processes are fully implemented in-house prior sign-off.
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Perfil

- University degree in Business Administration, Social Sciences, Psychology or Human Resources, Languages or similar
- Minimum of 4 years of relevant work experience in a similar function for a multi-national company (Back office administration)
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