People Business Partner - Customer Operations
Descrição da empresa
Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 1000 talented people and 400 independent boutiques across Europe, North and South America, Asia, and offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo, Shanghai, Moscow and Hong Kong.
Descrição do cargo
Farfetch is the online platform to shop the world’s greatest selection of luxury. We have partnered with the world’s best luxury boutiques and brands, located from Tokyo to Toronto and from Milan to Miami. This unique business model guarantees an unparalleled range of pieces to shop; from established luxury brands to the most interesting new designers and one-of-a-kind styles that you simply won’t find anywhere else.
Founded in 2008 by the Portuguese entrepreneur José Neves, Farfetch is translated in 9 languages and services customers as a website and on-the-go app, making it easier than ever to shop luxury fashion. Our offices are found in 11 cities globally and we express ship from our partners to over 190 countries worldwide.
As People Business Partner will be responsible for aligning business objectives with employees and management in designated business units mainly focused on customer operations/ service.
Provide HR guidance to the respective business units focused on customer operations/service areas.
Analyze trends and metrics in partnership with the People analytics to develop solutions, programs and policies that fit the needs of given business area.
Manages and solve complex employee relations issues. Conducts effective, thorough and objective investigations.
Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
Anticipate business needs, coming from Talent management process and from Work Force Planning information to proactively inform Talent Acquisition team, flowing up on the processes.
Coordinate Performance Appraisal & Talent Management processes, and ensure action plans, addressing both short term and long term issues.
Maintain in-depth knowledge of legal requirements.
Analyzes employee surveys, identifying key intervention areas.
Recommend and support other People Team projects relevant for Farfetch.
Key skills and experience:
Degree in Psychology, Human Resources, Management or equivalent;
At least 5 years of independent experience in HR (ideally at least 2 years acting as BP) preferably in the areas of generalist areas, or development areas.
Fluency in Portuguese and English (written and spoken);
Good command of Microsoft Office (MS Word, MS Excel, MS Powerpoint, Outlook);
Excellent communication skills;
Team player attitude;
Ability to work under pressure and meet deadlines;
Highly interested and motivated to improve HR processes.