Partner Success Specialist

País :
Distrito :
Cidade :
Categoria :
Comercial/ Vendas
Tipo de contrato :
Efetivo - CLT
Tipo de emprego :
A tempo inteiro

Descrição da empresa

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 1000 talented people and 400 independent boutiques across Europe, North and South America, Asia, and offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo, Shanghai, Moscow and Hong Kong.

Descrição do cargo

The Role
As a Partner Success Specialist, you are expected to be a trusted advisor to Farfetch boutique and/or brand partners, addressing their business needs, strategic goals, and operational targets. You are responsible for ensuring that all operational/technical activities are closely aligned with the strategy for each partner, allowing the full potential of the partnership to be achieved.
You will design, plan, implement and/or support solutions that will drive partners to achieve operational success with Farfetch. You will need to work closely with other key stakeholders in the partner lifecycle to ensure a seamless partner experience.

Champion partner engagement by developing relationships with the partner’s key decision makers and managing partner health at every stage of the lifecycle;
Manage onboarding effectively so that the foundations of the partnership are well established from the start;
Lead the development of operational solutions based on partner requirements and support Retail Logistics with complex technical solutions;
Manage partner’s adoption, training and development of best practices to continuously drive efficiency;
Focus on continuously delivering business & technical value as the partnership evolves, involving different stakeholders when required;
Be the internal voice of partners from an operational perspective;
Positively reinforce a two-way communication channel with internal teams such as Account Management, Business Development, and Partner Service so that our services are aligned with the partner lifecycle;
Proactively monitor operational KPIs and follow up effectively;
Constructively challenge partners to improve their operational processes;
Develop and implement tailored success plans maximizing partner’s performance;
Anticipate business risks based on existing data and historical behaviors and implement corrective measures;
Build and present monthly/quarterly/seasonal business reviews;
Focus on a specific portfolio of Partners according to Success Manager guidelines

Key skills and experience:

Experience in a B2B environment;

Passion for providing exceptional service to both internal and external customers;

Excellent verbal and written communication skills with all levels of the organization;

Excellent organizational and action planning skills;

Detail-oriented with an aptitude for process optimization;

Analytical mindset and ability to extract, interpret and storytell data;

Empathy and a unique ability to extract and understand customer needs;

Proven experience in implementing successful strategies and achieving ROI and other measures of success;

Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing;

Independent, self-sufficient, and also strong inter-personal skills;

Ability to work under pressure in a fast-paced environment;

Ability to work across teams with a collaborative approach;

Strong negotiation skills;

Commercial sense and problem-solving skills;

Retail operations experience ;

E-commerce experience and knowledge (is a plus);

Understanding of luxury customers (is a plus)


3 years’ experience in success/account management environment (sales can also be considered);
Fluent written and spoken English (C level)
Fluent written and spoken in one of the following languages: Italian, French, German or Spanish;
Advanced Microsoft Excel skills;
Advanced Microsoft Powerpoint skills;