Partner Services Specialist (French Speaker)

País :
Portugal
Distrito :
Porto
Cidade :
PORTO
Categoria :
Comercial/ Vendas
Tipo de contrato :
Efetivo - CLT
Tipo de emprego :
A tempo inteiro

Descrição da empresa

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 1000 talented people and 400 independent boutiques across Europe, North and South America, Asia, and offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo, Shanghai, Moscow and Hong Kong.

Descrição do cargo

The RoleThis role is responsible for supporting the health of the partner ecosystem, strengthening the daily operational relationship with each partner and ensuring that the partner's voice is shared throughout the organization.You will be a part of a fast-paced, results-driven B2B team that thrives in delivering impeccable service to the Farfetch partner community of the best luxury boutiques and brands. What you'll do:

Act as the main point of contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities);
Support partners with speed, quality and service on every communication channel;
Monitor operational KPIs, trend spot partners’ behaviors, and proactively seek solutions for recurring issues;
Work closely with internal departments to ensure that top notch service is delivered to all internal and external customers;
Identify best practices and help establish process standards that guarantee consistency and efficiency at scale;
Drive partner satisfaction by providing effective and reliable support and identifying improvement opportunities to meet partners’ expectations;
Be the voice of the partner and advocate for the organization to drive value for the partner ecosystem

Who you are:
Experienced in a service environment, preferably B2B;
Self-motivated and eager to provide impeccable service;
Results-driven with a natural drive for high performance;
Fluent in English and French (both written and spoken);
Organized and detail orientated;
Problem solver with strong negotiation skills;
Able to work under pressure in a fast-paced company;
Focused on building long-term relationships with customers;
Available, reliable and accountable (flexible working hours based on partners’ needs including weekends or early/late hours at times);
Proficient user of IT systems, both partner service tools and windows packages including Microsoft Excel and Powerpoint

We can’t wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be. • Have you set out why this role is a good match for your career aspirations and that you have the skills and experience required? We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running. • Have you checked spelling and grammar? We have high standards and you don’t want to miss out because of something as easily correctable as a typo. We are committed to equality of opportunity for all employees. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.