Partner Services Representative (Spanish Speaker)
Descrição da empresa
Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 1000 talented people and 400 independent boutiques across Europe, North and South America, Asia, and offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo, Shanghai, Moscow and Hong Kong.
Descrição do cargo
The RoleThis role is responsible for ensuring the highest level of service is given to and obtained from our European boutique partnerships. You will manage the core daily communication with our boutiques across commercial, operational and service requirements, ensuring excellent performance from boutiques even through peak times. Furthermore, you will work very closely with our Analyst team responsible for reporting and assuring an optimal internal workflow. There will also be a daily contact with other teams such as Customer Service, Finance, Production & Logistics.What you'll do:- Manage and follow through on all needs (to and from boutiques) with speed and effective result- Answer queries from partners liaising with relevant teams for resolutions- Order management working with Customer Service, Courier or Operations teams- Drive KPIs daily, and effectively follow up with 3rd parties- Liaison with Customer Service team in order to optimize customer satisfaction- Proactively identify best practices and support processes implementationWho you are:- A professional with a minimum of one year of experience in commercial, service or office roles, preferably in retail/customer relation environment- Capable to multi-task and shift focus as required, with an excellent sense of prioritization and timing- Organized, detail-oriented and proactive, with an aptitude for process optimization- A professional with strong inter-personal skills and articulate both in verbal and written communication- Proficient user of IT systems, both customer service specific and MS Office- Fluent both written and verbal in English and French (mandatory). We can’t wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be. • Have you set out why this role is a good match for your career aspirations and that you have the skills and experience required? We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running. • Have you checked spelling and grammar? We have high standards and you don’t want to miss out because of something as easily correctable as a typo. We are committed to equality of opportunity for all employees. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.