Delivery Support Technician
Descrição da empresa
Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 1000 talented people and 400 independent boutiques across Europe, North and South America, Asia, and offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo, Shanghai, Moscow and Hong Kong.
Descrição do cargo
What you’ll do:
Respond to complex situations, interpret and treat tickets in the systems, assuring a high level of service (time and quality of responses);
Handle daily communications between transport companies (DHL and UPS) and other teams (Partner Services, Customer Service, Supply & Retail Logistics and Customer Operations) using the tickets management tool;
Communicate with all teams in order to reach the best solution for new issues/ problems that arise;
Support the boutiques set up regarding delivery process demands;
Support same day processing globally;
Be responsible for the effective execution of specified business or project deliverables to time and quality standards;
Work collaboratively with other Farfetch teams to ensure activities aligned across projects and identify areas for improvement.
Who you are:
Fluent in English is mandatory and Italian is a plus;
Knowledgeable of transportation processes (express) and/or experienced in transportation/courier companies;
Versed in International commerce, including customs procedures, regulations and documentation involved is a plus;
Organized and proactive when solving problems;
Capable of working under pressure and deliver in the agreed deadlines.
We can’t wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be.
Have you set out why this role is a good match for your career aspirations and that you have the skills and experience required? We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running.
Have you checked spelling and grammar? We have high standards and you don’t want to miss out because of something as easily correctable as a typo.
We are committed to equality of opportunity for all employees. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.