Delivery Support Manager
Descrição da empresa
Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 1000 talented people and 400 independent boutiques across Europe, North and South America, Asia, and offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo, Shanghai, Moscow and Hong Kong.
Descrição do cargo
Reporting to Global Delivery Manager, the Delivery Support Manager will be responsible for overseeing the delivery support team with a strong focus on motivating and engaging the delivery support team to deliver the best service level to all internal and external clients.
What you’ll do:
Provide leadership for the team by inspiring them with the department’s vision, setting clear objectives, and motivating them to deliver the best service level;
Implement service improvement strategies and find innovative solutions to ensure external partners are able to deliver high standard service level;
Organize, train and empower the team in order to be prepared for future growth;
Identify training needs within the team and liaise with training specialist to develop training programs to address them;
Have the ability to understand complex situations and pursue its root causes;
Suggest and implement improvement strategies to ensure delivery support SLAs are achieved;
Liaise with internal departments and stakeholders to ensure a truly consistent customer centric approach to our service deliverables;
Work and communicate effectively with global delivery to ensure the consistency of service provided and levels of productivity.
Who you are:
A candidate with proven leadership and management experience;
Able to manage and organize a team from a performance as well as a development perspective;
Able to make business decisions with a strong sense of urgency;
Capable of working under pressure and deliver within agreed deadlines;
A passionate for retail, ecommerce and technology is a plus;
Fluent in English (mandatory);
We can’t wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be.
Have you set out why this role is a good match for your career aspirations and that you have the skills and experience required? We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running.
Have you checked spelling and grammar? We have high standards and you don’t want to miss out because of something as easily correctable as a typo.
We are committed to equality of opportunity for all employees. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.