Customer Services Supervisor

País :
Portugal
Distrito :
Porto
Cidade :
PORTO
Categoria :
Comercial/ Vendas
Tipo de contrato :
Efetivo - CLT
Tipo de emprego :
A tempo inteiro

Descrição da empresa

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 1000 talented people and 400 independent boutiques across Europe, North and South America, Asia, and offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo, Shanghai, Moscow and Hong Kong.

Descrição do cargo

Respond to customer enquiries via several channels (Chat, Email and Telephone)
Overseeing the customer service team and train/coach team members where necessary
Handle customer escalations
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike

Key Skill & Experience

Experience in customer service, preferably in a fashion retail environment
Ability to work under pressure in a fast-paced environment
Ability to confidently lead and organise a team
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Excellent verbal and written communication skills
Ability to exceed customer expectations
Excellent listening skills
Hardworking and passionate