Brands Service Advisor (French Speaker)
Descrição da empresa
Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 1000 talented people and 400 independent boutiques across Europe, North and South America, Asia, and offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo, Shanghai, Moscow and Hong Kong.
Descrição do cargo
This role is responsible for ensuring the highest level of service is given to and obtained from our European brands partnerships.
You will manage the core daily communication with our brands across commercial, operational and service requirements, ensuring excellent performance from brands even through peak times.
Furthermore, you will work very closely with the Account Manager of each brand and the Operational team who will support with analytics or best practice guidance. There will also be significant contact with other teams such as Customer Service, Finance, Production & Logistics.
Manage and follow through on all needs (to and from brands) with speed and effective result
Ranging from Production/Logistics/Photography (administrative and courier)
Answer queries from partners liaising with relevant teams for resolutions
Order management working with Customer Service, Courier or Operations teams
Drive KPIs daily, and effectively follow up with brands – eg: inventory accuracy, stock upload speed, speed of order sending, price inputting by brands, and others
Liaison with Customer Service team in order to optimize customer satisfaction
Seasonal activities such as markdown implementation and site stock clean ups
Coordinate online setup and training for new brands, with ongoing monitoring of best practices and processes
Key skills and experience
Minimum of one year of experience in commercial, service or office roles, preferably in fashion/retail environment
Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing
Must be organized, detail-oriented and proactive, with an aptitude for process optimization
Strong inter-personal skills and articulate both in verbal and written communication
Proficient user of IT systems, both customer service specific and MS Office
Fluency both written and verbal in English and French is mandatory.